Terms & Conditions of Use

1. Scope and Related Agreements

​

Biohealth Solutions designs, supplies, installs, launches, manages, and supports wellness centers for residential, hospitality, corporate, commercial, and other properties. We may also operate wellness centers, provide memberships, offer educational onboarding, sell wellness equipment or products directly, and refer customers to third-party sellers.

​

A proposal, property-management agreement, equipment-sale agreement, membership agreement, waiver, order confirmation, warranty, safety guide, or other separately signed agreement may contain additional terms.

​

If a separate agreement conflicts with these Terms, the separate agreement controls for the product, service, location, or project covered by that agreement. Manufacturer instructions and safety requirements control the safe operation of a particular device.

​

These Terms apply only to Biohealth Solutions LLC and not to another business that may use similar branding.

​

2. Eligibility

​

You must be at least 18 years old and legally capable of entering into a contract to purchase a membership or independently use a Biohealth-operated wellness center.

​

By creating an account or purchasing a service, you represent that the information you provide is accurate and that you satisfy all applicable eligibility requirements.

​

3. Accounts and Electronic Access

​

You are responsible for maintaining the confidentiality of your account, password, access credential, and device.

​

Memberships, reservations, door credentials, access codes, and app accounts are personal and may not be transferred, loaned, shared, copied, or used to admit another person.

​

Notify Biohealth immediately if you believe your account or access credential has been compromised. We may suspend access while investigating suspected unauthorized use.

​

4. Website Information and Business Inquiries

​

Website information concerning wellness-center models, revenue opportunities, participation, pricing, project costs, property returns, or timelines is general and illustrative unless expressly stated otherwise.

​

Examples, estimates, projections, and case studies are not guarantees of revenue, participation, performance, cost recovery, or financial results.

​

Submitting a form does not create a client, partnership, agency, fiduciary, franchise, joint-venture, or professional-adviser relationship. Any B2B project requires a separate written proposal or agreement signed by the applicable parties.

​

5. Membership Enrollment and Charges

​

Membership prices, included services, enrollment or activation charges, billing frequency, and location-specific terms are disclosed during enrollment or in the applicable membership agreement.

​

An enrollment, initiation, activation, onboarding, or similar one-time charge may apply. Unless otherwise required by law or stated in writing, this charge becomes nonrefundable after any applicable statutory cancellation period.

​

If a cancelled membership is later restarted, a new enrollment, initiation, activation, onboarding, or similar charge may apply.

​

Taxes and other charges required by law may be added.

​

6. Automatic Renewal and Payment Authorization

​

Unless expressly stated otherwise during enrollment, memberships renew automatically on a recurring monthly basis until cancelled.

​

By enrolling, you authorize Biohealth Solutions and its payment providers to charge the payment method associated with your account for recurring membership fees, disclosed enrollment charges, taxes, and other charges you separately authorize.

​

Charges may be processed through GymMaster, Square, or another disclosed payment provider. You are responsible for keeping your payment information current.

​

If a payment fails, we may retry the payment as permitted by the payment provider, notify you, suspend access, or cancel the membership. You remain responsible for amounts properly incurred before cancellation.

​

Automatic renewal terms must be presented clearly during enrollment. Nothing in these Terms limits a cancellation or refund right provided by applicable law.

​

7. Standard Membership Cancellation

​

Unless a more favorable rule or a nonwaivable legal right applies, a member must submit a cancellation request through the GymMaster member portal or member app at least one month before the requested cancellation date.

​

The membership remains active, and regularly scheduled charges may continue, through the effective cancellation date. A cancellation is not complete merely because a member stops using the facility, removes the app, revokes a payment card, or asks a property employee who is not authorized to administer Biohealth memberships.

​

Biohealth will provide or retain electronic confirmation of a properly submitted cancellation.

A statutory cancellation notice may also be delivered by any method that applicable law requires us to accept. The GymMaster-only procedure does not limit those statutory rights.

​

8. Membership Pauses

​

A member may request a membership pause through GymMaster at least one month before the requested pause date.

​

An approved pause may last for up to six consecutive months. Biohealth does not charge a separate pause fee. Regular membership access and membership billing are suspended during an approved pause unless a different arrangement is disclosed and accepted in writing.

​

The membership and recurring billing resume automatically at the end of the approved pause. A member who does not wish to resume must submit a timely cancellation request.

​

Pause requests are subject to account standing and any limitations disclosed in the applicable membership agreement.

​

9. Annual Price Adjustments

​

Biohealth may adjust recurring membership prices no more than once in a 12-month period. An adjustment may occur on January 1 or another annual adjustment date selected by Biohealth.

We will provide at least 30 days’ advance written or electronic notice of a price increase. The notice will identify the new price and effective date.

​

If you do not accept the new price, you may cancel before it takes effect. Where necessary to provide a meaningful opportunity to reject the increase, cancellation may take effect on the price-change date notwithstanding the standard one-month notice rule.

​

Continued membership after the effective date constitutes acceptance of the new price, subject to applicable law.

​

10. Florida Statutory Membership Rights

​

Nothing in these Terms waives a right that cannot lawfully be waived.

​

If a membership is governed by the Florida Health Studio Act, the applicable written membership agreement will contain the disclosures and cancellation provisions required by Florida law, including, where applicable:

• The right to cancel within three business days, excluding weekends and legal holidays;

• Rights relating to death or physical disability;

• Rights relating to the studio going out of business or moving more than five driving miles without providing a qualifying alternative facility;

• Applicable refund requirements;

• Required security or exemption disclosures; and

• The health studio’s registration number.

​

If one of these protections applies, it controls over an inconsistent provision in these Terms.

​

11. Reservations

​

At Biohealth-operated self-service locations, a valid reservation is required before using a modality or resource.

​

Unless the applicable location publishes different rules:

• A member may hold only one active upcoming reservation at a time.

• After that reservation has ended, the member may make another reservation, subject to availability.

• A member may make no more than two service reservations for the same calendar day.

• Reservations must be made through the GymMaster member app or member portal.

• Members may cancel online until one hour before the scheduled start time.

• Biohealth does not currently charge a monetary cancellation fee for a timely or late cancellation, but missed or improperly cancelled reservations may be recorded.

• Repeated missed reservations—including three no-shows within the tracking period disclosed in GymMaster—may result in a temporary suspension of booking privileges for up to one month.

• Facility access ordinarily activates five minutes before the scheduled reservation.

• A session starts at its scheduled time. Arriving late does not extend the session.

• Members must finish early enough to clean the space and leave before the reservation ends.

​

Booking rules may be adjusted prospectively to protect safety, access, availability, and fair use. Material changes will be communicated to members.

​

12. Facility Access and Conduct

​

Hyde Midtown Wellness Center’s regular access hours are expected to be 6:00 a.m. to 10:00 p.m., subject to building access, maintenance, emergencies, holidays, safety requirements, and temporary closures.

​

Access is personal. Guests are not permitted unless Biohealth expressly creates and confirms a guest program in writing.

​

You agree to:

• Use only the modality and resource included in your reservation;

• Not enter another modality room or use additional equipment without a separate valid reservation;

• Follow all posted instructions, onboarding materials, warnings, and manufacturer directions;

• Use settings appropriate to your experience and begin conservatively;

• Stop immediately if you experience pain, dizziness, breathing difficulty, numbness, unusual discomfort, or another concerning symptom;

• Return accessories to their designated location and charger where applicable;

• Clean applicable contact surfaces using the provided supplies;

• Collect all belongings and leave the space clean and ready for the next member;

• Keep conversations at a respectful volume;

• Not use mobile-phone speakers or other external device audio;

• Handle equipment carefully;

• Dispose of waste properly;

• Wear appropriate clothing and comply with modality-specific preparation requirements;

• Avoid disruptive, unsafe, threatening, abusive, intoxicated, or illegal conduct; and

• Follow applicable building, fire-safety, security, and emergency procedures.

​

You may be responsible for damage caused by intentional misconduct, reckless behavior, prohibited use, unauthorized access, or failure to follow clearly provided instructions.

​

13. Required Onboarding and Safety Screening

​

Access may be conditioned on completing required onboarding, accepting facility rules and waivers, and completing relevant safety or contraindication questionnaires.

​

You must answer safety questions honestly and update Biohealth if relevant circumstances change.

Completion of a questionnaire does not constitute medical approval or a medical diagnosis.

​

Biohealth may deny or suspend access to a modality when disclosed information indicates that self-service use may be inappropriate or when required safety documentation is incomplete.

​

14. Wellness and Medical Disclaimer

​

Biohealth provides general wellness, recovery, relaxation, and lifestyle services. Biohealth does not diagnose, treat, cure, or prevent disease and does not replace licensed medical care.

​

Website information, onboarding materials, device descriptions, educational content, and communications are provided for general informational and operational purposes. They are not individualized medical advice.

​

Statements about wellness products, supplements, equipment, or modalities describe intended wellness uses, manufacturer information, or general research and do not guarantee a particular result.

​

Consult an appropriate licensed health care professional before using a modality or product if you:

• Have a medical condition;

• Are pregnant or may be pregnant;

• Use prescription medication;

• Have an implanted device;

• Have cardiovascular, respiratory, neurological, circulatory, skin, eye, pressure-related, or temperature-sensitivity concerns;

• Recently had surgery or experienced an injury; or

• Are uncertain whether a modality is suitable for you.

​

Never delay or disregard professional medical advice because of information provided by Biohealth.

​

15. Self-Service Facility and Emergencies

​

Some Biohealth-operated locations are self-service and may not have personnel continuously present.

​

Biohealth does not provide medical monitoring or emergency medical services. You are responsible for following all safety instructions and determining whether you are able to use the facility independently.

​

In a medical emergency, stop using the equipment and call 911. Use any posted emergency mechanism and leave the equipment or area if it is safe to do so.

​

Do not use a modality while impaired by alcohol, cannabis, illegal drugs, sedatives, or another substance that may affect awareness, judgment, circulation, balance, temperature perception, or the ability to follow instructions.

​

16. Assumption of Risk and Release

​

Wellness equipment and activities may involve risks, including equipment malfunction, falls, pressure-related discomfort, temperature exposure, light exposure, skin reactions, dizziness, fainting, aggravation of an existing condition, allergic reactions, and other foreseeable or unforeseeable injury.

​

By voluntarily participating, you acknowledge these inherent risks and accept responsibility for using the services according to the safety instructions provided.

​

To the fullest extent permitted by law, you release Biohealth Solutions LLC, the applicable property owner or manager, and their respective personnel from claims arising from inherent risks or your failure to follow instructions.

​

This release does not apply to gross negligence, intentional misconduct, or another liability that cannot legally be waived. A separate facility waiver may provide additional, location-specific disclosures and must be accepted before access.

​

17. Cameras and Security

​

Security cameras may operate at entrances, the front desk, and common or social areas.

Cameras are not intentionally placed inside whole-body cryotherapy rooms, red-light therapy rooms, bathrooms, changing areas, or other areas in which a person would reasonably expect privacy.

​

Tampering with cameras, access systems, safety devices, or equipment is prohibited and may result in immediate suspension or termination.

​

18. Closures and Equipment Availability

​

A location, room, service, or device may be unavailable because of maintenance, repairs, building restrictions, emergencies, weather, power or network interruptions, safety concerns, manufacturer instructions, or circumstances beyond our reasonable control.

 

We may cancel or modify affected reservations and provide reasonable notice when practicable. Members should review GymMaster before traveling to a facility.

​

A temporary closure or temporary equipment unavailability does not create a refund right except where required by law or expressly stated in the applicable membership agreement.

​

19. Direct Product Sales

​

Biohealth may directly sell wellness devices, accessories, supplements, recovery products, and related services.

​

Product listings and quotations are invitations to submit an order. We may accept or decline an order, correct an obvious error, request additional information, or cancel an order that cannot be fulfilled. A purchase is accepted when we issue an order confirmation or execute a separate sales agreement.

​

The seller of record, price, taxes, shipping charges, delivery terms, installation requirements, training requirements, warranty, and return terms will be identified at checkout, in the quotation, or in the order confirmation.

​

Large, commercial, customized, imported, installed, or special-order equipment may require a separate agreement and may not be returnable except as stated in that agreement or required by law.

​

Delivery dates are estimates unless expressly guaranteed in writing. The purchaser is responsible for accurate delivery information, suitable premises, required utilities, permits, inspections, and compliance with local requirements unless a separate agreement assigns those responsibilities to Biohealth.

​

Equipment must be used only for its intended purpose and according to manufacturer instructions. Required training must be completed before operation. Resale does not eliminate applicable training, installation, safety, or regulatory requirements.

​

Any warranty is limited to the written warranty provided with the product, order confirmation, or separate agreement. Nothing in these Terms limits a warranty or consumer right that cannot legally be excluded.

​

20. Affiliate and Third-Party Products

​

Some links or discount codes may direct you to a third-party seller. Biohealth may receive a referral fee, commission, or other benefit if you purchase through such a link or code, ordinarily without increasing your purchase price.

​

Unless Biohealth is expressly identified as the seller of record, the third party—not Biohealth—is responsible for the sale, payment, shipping, returns, warranty, product claims, and customer service.

​

The availability of a link or discount does not constitute medical advice or an unconditional endorsement for every person.

​

21. Supplements

​

Dietary supplements are not substitutes for a varied diet, appropriate medical care, or prescribed treatment. Consult an appropriate professional before using a supplement, particularly if you have a medical condition, take medication, are pregnant, or are nursing.

​

Biohealth does not guarantee that a supplement will achieve a particular result.

​

22. Communications

​

By providing contact information, you authorize us to send nonmarketing communications reasonably necessary to respond to your request or administer an account, membership, reservation, payment, safety matter, facility closure, or order.

​

Marketing email and marketing text consent must be requested separately. Marketing consent is optional and is not a condition of purchase.

​

You may unsubscribe from marketing emails through the message link. You may withdraw text-message consent by replying STOP or through another reasonable method. Message and data rates may apply.

​

23. Intellectual Property

​

The website and its text, graphics, videos, course materials, photographs, branding, logos, designs, operating materials, and other content are owned by or licensed to Biohealth and are protected by intellectual-property laws.

​

You may use the content only for personal, noncommercial purposes or as expressly authorized in writing.

​

You may not copy, republish, distribute, sell, scrape, reverse engineer, modify, create derivative works from, or commercially exploit protected content without authorization.

​

Manufacturer names and trademarks belong to their respective owners.

​

24. Feedback and Submissions

​

If you voluntarily submit feedback, suggestions, testimonials, photographs, or other material, you represent that you have the right to provide it.

​

Biohealth may use nonconfidential feedback to improve its business. We will obtain appropriate permission before using your name, image, testimonial, or identifiable story in public marketing where permission is required.

​

Do not submit confidential business information through a general website form unless requested.

​

25. Third-Party Platforms

​

GymMaster, Square, Wix, manufacturers, shipping companies, affiliate sellers, social-media platforms, and other third parties operate under their own terms and policies.

​

Biohealth is not responsible for a third party’s independent platform, interruption, security practice, product, statement, or conduct, except to the extent applicable law provides otherwise.

​

26. Disclaimer of Warranties

​

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, GENERAL INFORMATION, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

​

BIOHEALTH DOES NOT GUARANTEE UNINTERRUPTED ACCESS, CONTINUOUS EQUIPMENT AVAILABILITY, ERROR-FREE OPERATION, A PARTICULAR WELLNESS RESULT, OR THAT A PRODUCT OR SERVICE WILL BE SUITABLE FOR EVERY PERSON.

​

THIS DISCLAIMER DOES NOT EXCLUDE AN EXPRESS WRITTEN WARRANTY OR A RIGHT THAT CANNOT LEGALLY BE WAIVED.

​

27. Limitation of Liability

​

TO THE FULLEST EXTENT PERMITTED BY LAW, BIOHEALTH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOST BUSINESS OPPORTUNITY.

​

EXCEPT FOR LIABILITY THAT CANNOT LEGALLY BE LIMITED, BIOHEALTH’S AGGREGATE LIABILITY ARISING FROM A CONSUMER PRODUCT, MEMBERSHIP, OR SERVICE WILL NOT EXCEED THE GREATER OF $500 OR THE AMOUNT YOU PAID BIOHEALTH FOR THE APPLICABLE PRODUCT, MEMBERSHIP, OR SERVICE DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

​

These limitations do not apply to gross negligence, intentional misconduct, or personal-injury liability that applicable law prohibits us from limiting.

​

A separate B2B agreement may establish different limitations for a commercial project.

​

28. Indemnification

​

To the extent permitted by law, you agree to indemnify Biohealth against third-party claims, losses, or expenses arising from your intentional misconduct, unlawful activity, unauthorized access, material violation of these Terms, misuse of equipment, infringement of another person’s rights, or use of a product contrary to clearly provided safety instructions.

​

This provision does not require you to indemnify Biohealth for Biohealth’s own negligence or misconduct.

​

29. Dispute Resolution and Binding Arbitration

​

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS THE RIGHT TO GO TO COURT, HAVE A JURY TRIAL, OR PARTICIPATE IN A CLASS ACTION.

​

Informal resolution

​

Before filing arbitration or litigation, the party raising a dispute must send the other party a written notice describing the dispute, the supporting facts, and the requested resolution.

​

Notices to Biohealth must be sent to info@biohealth.fi and:

Biohealth Solutions LLC
121 NE 34th St., 7th Floor
Miami, Florida 33137

​

The parties will attempt in good faith to resolve the matter for at least 30 days after receipt.

​

Consumer arbitration

​

If an individual consumer dispute is not resolved, it will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect when the claim is filed.

​

The Federal Arbitration Act governs this arbitration provision.

​

The consumer may choose a documents-only, telephone, or video proceeding where permitted by the AAA rules. Any required in-person consumer hearing may occur in the county where the consumer resides or in Miami-Dade County, Florida, at the consumer’s election, unless the parties agree otherwise.

​

Consumer fees will be allocated under the AAA Consumer Rules and applicable law. Biohealth will pay amounts the rules require a business to pay.

​

The arbitrator may award the same individual remedies available in court. Judgment on an award may be entered by a court with jurisdiction.

​

Business arbitration

​

A nonconsumer dispute not governed by a separate agreement will be resolved by the AAA under its Commercial Arbitration Rules in Miami-Dade County, Florida.

​

Exceptions

​

Either party may bring an eligible individual claim in small-claims court.

​

Either party may seek temporary or emergency court relief necessary to protect physical safety, confidential information, intellectual property, access systems, or property while arbitration is pending.

​

Individual proceedings and class-action waiver

​

Claims must be brought only on an individual basis. Neither party may pursue or participate in a class, collective, consolidated, or representative proceeding to the fullest extent permitted by law.

If a court determines that a particular claim or requested remedy cannot lawfully be arbitrated on an individual basis, only that claim or remedy will proceed in court after all arbitrable matters have been completed.

​

Arbitration opt-out

​

You may opt out of this arbitration provision by sending written notice within 30 days after first accepting it.

​

Your notice must include your full name, mailing address, account email address, and a clear statement that you are opting out of the Biohealth Solutions LLC arbitration agreement.

​

Send the notice to info@biohealth.fi with the subject “Arbitration Opt-Out,” or mail it to the address above.

​

Opting out of arbitration does not affect your membership, purchase, or access to services.

​

Jury-trial waiver

​

If a dispute proceeds in court rather than arbitration, each party knowingly waives a jury trial to the fullest extent permitted by law.

​

30. Governing Law

​

These Terms are governed by the laws of Florida, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration provision.

​

When a matter is properly permitted to proceed in court, exclusive venue will be in the state or federal courts located in Miami-Dade County, Florida, unless applicable consumer law requires otherwise.

​

31. Suspension and Termination

​

Biohealth may suspend or terminate access for:

• Nonpayment;

• Unauthorized account or credential sharing;

• Failure to complete onboarding;

• Unsafe equipment use;

• Repeated no-shows;

• Harassment, threats, vandalism, theft, or illegal conduct;

• Material or repeated violations of facility rules;

• Providing materially false safety or account information; or

• Conduct that threatens people, property, systems, or operations.

• ​

When reasonably appropriate, we may provide notice and an opportunity to correct the issue. Immediate suspension may occur when necessary for safety, security, or legal compliance.

​

Suspension or termination does not eliminate properly incurred payment obligations or applicable statutory rights.

​

32. Changes to These Terms

​

We may update these Terms prospectively when our services, technology, vendors, or legal obligations change.

​

Material changes affecting existing memberships will be communicated in advance when required. Changes will not retroactively eliminate an accrued claim or a legal right without valid agreement.

The version accepted during a transaction generally governs that transaction unless a separate agreement or lawful later modification applies.

​

33. General Provisions

​

If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in effect.

​

Our failure to enforce a provision is not a waiver.

​

You may not transfer your membership, account, or rights under these Terms without written permission. Biohealth may assign these Terms as part of a merger, financing, sale, reorganization, or transfer of the applicable business.

​

Electronic records and signatures may be used to the extent permitted by law.

​

These Terms and any applicable separate agreements constitute the agreement governing the relevant interaction.

​

34. Contact

​

Biohealth Solutions LLC
121 NE 34th St., 7th Floor
Miami, Florida 33137
United States

Email: info@biohealth.fi
Telephone: 516-353-2967